Troubleshooting independently
Port offers many helpful resources and methods for troubleshooting your issue on your own.
Checking Port’s status
Check Port’s status page to see whether or not an incident or maintenance time is affecting our availability.
Read the docs
Port has an extensive documentation website that contains information about Port's building blocks, features, concepts, and extensive guides that help you implement common use cases and install popular integrations.
Port's documentation site also includes comprehensive troubleshooting guides. If you encounter any issue with Port or one of its integrations, please refer to the troubleshooting docs to try to diagnose and remedy the issue on your own.
Use Port’s AI assistant
Port has an AI assistant that is designed to help you find answers, resolve challenges, and streamline your workflows quickly, with intelligent, real-time guidance.
To use the agent, simply go to Port's documentation, click the "Ask AI" button at the top right corner and ask your question.
Port’s AI assistant is available across all Port platforms, including:
Our documentation site
In-app, via the icon bubble at the bottom of the Port platform
In your joint Slack workspace channels
In the Port Slack community
Feel free to tag @Ask Port AI in Slack as well to receive instant help from our AI Support assistant.
How to reach Support
Based on your Port plan, you and your team have different options for submitting tickets; this guide is intended to help you craft the submission in the most efficient way possible to streamline your support experience.
Free customers
Open a ticket via Port’s Support portal
Send a message by clicking the icon bubble inside Port's web UI
Send an email with your request to support@port.io
Send your request/question in Port's Slack community
Paying customers:
Open a ticket via Port’s Support portal
Send a request/question in your team’s joint Slack channel with Port's team
Send a message through the icon bubble inside Port's web UI
Send an email with your request to support@port.io
How to submit a ticket
If you have an urgent issue that requires immediate attention, we recommend opening a ticket directly through Port's Support portal.
How to login into the Support portal
You can authenticate your account within the Support portal in one of the following ways:
Using your Port’s login credentials and selecting either the EU or US link, based on where your organization is hosted.
Using Google login (Sign in with Google)
Using Microsoft login (Sign in with Microsoft)
Signing up directly using an email and password
Creating an account in our Support portal will give you better tracking of your ticket's status. If you grant Port permission, you can also review any past or current tickets that were opened by other members of your organization.
How to submit a ticket
To open a ticket in Port's Support portal, open the portal and click the "Submit a request" button in the top right corner.
To help us resolve your issue quickly, please include:
Your organization ID
A clear description of the problem
Any relevant details such as error messages (copy the full text), screenshots
Steps you've already tried, and how to reproduce the issue
The more specific information you provide upfront, the faster our team can assist you.
If you are communicating with us via a Slack channel, you can open a ticket directly by adding a  emoji to the thread as a reaction.
How to determine the priority of your ticket
You can authenticate your account within the Support portal in one of the following ways:
Critical: A Port-side critical failure that impacts system operation and prevents all users from using Port with no workaround.
High: A major function of the Port service is not operational but users are still able to use the system. Or, a majority of users are unable to access and use the system with no workaround.
Medium: General questions and inquiries, reports on minor defects or issues that could easily be worked around or do not prevent usage of the system.
Low: Trivial questions and inquiries, reports on defects that do not affect functionality.
How to share requests with non-Support teams
If you have a question or comment, but aren’t sure Support is the right team to reach out to, here are some other options for contacting us and directing your message to the right place.
Submit a feature request
Anyone can submit feature requests to Port directly. Port’s roadmap is public and new feature requests are handled and prioritized by our R&D department.
Join the closed beta list
Port offers select customers access to our closed beta announcements. Closed beta customers get first access to new features, including AI agents and more. Request to enter the closed beta by going to the dedicated channel in our Slack community.
Issues with port-experimental scripts
Our solution architects create custom solutions that are not supported by Support. For issues with these solutions, address them on the relevant GitHub repo by raising an "issue" here.Â
Report a vulnerability
Anyone can report a vulnerability or security concern with Port by contacting security@port.io.Â
Visit our Security page for more info.Talk to Sales
Need to upgrade your seats or usage limit? Contact our Sales team sdr@getport.io or your Account Manager to get more information.